Performance visibility
Stop guessing why customers leave
Your analytics show drop-offs. Your error logs show exceptions. But you don't know which problems actually cost you sales.
We set up monitoring that shows you exactly where customers struggle. Not averages. Real experiences, segmented by device, location, and journey stage. Your team will know what to fix first.
What you get
See what customers actually experience
Know which pages are slow, which buttons feel unresponsive, and which errors block conversions. Not synthetic tests. Real customer experiences with full context.
Find hidden problems
Discover issues that affect small segments but cost real money. The checkout bug that only hits mobile Safari users. The slow product page that only affects visitors from Germany.
Know what to fix first
See which problems correlate with lost conversions. Prioritise by business impact, not technical metrics. Your team works on what matters most.
Your team owns it
We train your team to read the data and make decisions. No ongoing dependency. After setup and training, you have the capability in-house.
What's included
Monitoring setup
We install and configure real-user monitoring on your critical pages. Proper segmentation, meaningful alerts, privacy-compliant.
Custom dashboards
Dashboards that show what matters for your business. Not generic metrics. Views tailored to how your team works.
Team training
We teach your team to read the data, spot problems, and make decisions. They'll own this capability going forward.
Initial analysis
After four weeks of data collection, we walk you through what we've found. First priorities, quick wins, and what to watch.
Investment
Every implementation is different. The work involves instrumenting your frontend code, setting up collectors, configuring your observability platform, building dashboards, and training your team.
The investment depends on your frontend stack (React, Next.js, Vue, etc.), how much custom instrumentation you need, and which platform you want the data in (Honeycomb, Grafana, Datadog, etc.). We'll give you a clear quote after an initial conversation.
Ready to see what you're missing?
Within weeks, you'll know exactly where customers struggle and what it's costing you. Your team will have the data to prioritise fixes by business impact. No more guessing.
Not sure if you need this?
Start with a free benchmark. See how your site compares to competitors. Get your UX Score. Takes 30 seconds, no commitment.
If the score surprises you, we should talk. If it doesn't, you probably don't need us.
FAQ
We already have Google Analytics. Why do we need this?
Google Analytics shows marketing trends and traffic sources. It doesn't show you that checkout is failing for 3% of users on mobile Safari, or that your product pages take 4 seconds to load in Germany. We show you exactly where customers struggle and why.
How is this different from our current monitoring?
Most monitoring tools show averages. "Average page load: 2.1 seconds" hides the fact that 10% of your customers wait 6 seconds. We segment by device, location, page type, and customer journey stage. You'll see patterns your current tools don't show.
Will this slow down our website?
No. The monitoring runs in the background and adds less than 5ms to page load. It never blocks user interactions. We've deployed this on sites handling millions of requests per day with zero performance impact.
How quickly will we see results?
Most teams find their first critical issue within the first week. One client discovered a checkout bug affecting 3% of users that had been invisible for months. The issue was costing them thousands per month in lost revenue.
Do we need to change our tech stack?
No. This works alongside your current tools. We integrate with your existing frontend and connect to your chosen observability platform. Your backend systems and workflows stay exactly as they are.
Will our team be able to use this themselves?
Yes. We train your team to read the data and make decisions independently. The goal is for you to own this capability, not depend on us. We're available for complex issues, but day-to-day your team runs it.
Need more than visibility?
If you want us to analyse what we find and give you a prioritised roadmap, that's our Performance Audit. Three months to a faster site, with a business case your stakeholders will understand.